Exchange and Return Policy
At WearMast, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy to ensure a smooth shopping experience. Please read the details below to understand our return and exchange process.
1. Eligibility for Return or Exchange
- Returns and exchanges are accepted within 7 days of receiving your order.
- Items must be unused, in original condition, and in their original packaging with all tags and accessories.
- Products purchased during sales, promotions, or clearance are not eligible for returns or exchanges unless defective.
2. Non-Returnable Items
The following items are non-returnable:
- Intimate apparel (e.g., undergarments)
- Customized or personalized items
- Items damaged due to misuse or negligence
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at wearmast@gmail.com with your order number and the reason for return/exchange.
- Approval: Our support team will respond within 24-48 hours with instructions on how to proceed.
- Shipping: Pack the item securely and ship it to the address provided by our support team. You are responsible for return shipping costs unless the product is defective.
4. Processing Refunds
- Once we receive the returned item and inspect its condition, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used during purchase.
- Shipping fees are non-refundable.
5. Exchanges
- If you wish to exchange a product for a different size or color, please specify your request in the return email.
- Exchanges are subject to product availability. If the desired item is unavailable, you can opt for a refund or store credit.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, contact us immediately at wearmast@gmail.com. We will arrange for a free return and send a replacement or issue a full refund, including shipping costs.